Appointment and Billing Details

Fees

Mt Helena Medical Centre is a Bulk Billing Medical Centre
Some medical procedures and medical reports may incur a gap payment, please speak to reception staff for more details.

Appointments

Consultation is by appointment. Urgent cases will be seen on the day of request and will always be given priority. Appointments can be made by telephoning the practice, booking online or by visiting the practice in person. 

Longer consultations are available; please advise reception if you require extra time when booking your appointment. If you require an insurance medical, review of a complex health problem, counseling for emotional difficulties or a second opinion about someone else’s management, please book a longer appointment. This may involve a longer wait but your problem will get the attention it deserves. Please bring relevant letters and test results from other doctors.

No Show and Cancellation of Appointment less than 1hours of notice

Please notify reception well in advance (minimum 1hr prior) if you are unable to attend an appointment. Failure to attend will incur a $30 cancellation fee.  

Translator services

If you or a family member require an interpreter service, we can organise this for you, please let us know when you make an appointment.  

Comments & Suggestions

If you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it. Please contact us on info@medibizz.com.au