Privacy Policy

We are committed to protecting your personal health information in accordance with the Privacy Act 1988  and the  Australian Privacy Principles (APPs).

 Purpose of Data Collection: Your personal information is collected, used, stored, and shared to ensure safe and effective healthcare. This includes:

Delivering medical services

Managing your health records

Handling billing and payments

Supporting internal quality and safety improvements (e.g., audits, accreditation, staff training)

Types of Information Collected:

Personal details: name, date of birth, address, contact info

Medical data: history, medications, allergies, immunisations, social and family history, risk factors

Identification: Medicare number, healthcare identifiers

Financial: health fund details

Other Sources of Personal Information: Your personal data may also be collected from:

Guardians or responsible persons

Other healthcare providers (e.g., specialists, hospitals, pathology services)

Government bodies like Medicare or the Department of Veterans’ Affairs

Digital platforms during care (e.g., electronic prescribing, My Health Record, online appointments)

CCTV footage at the premises for safety

Photos or medical images taken using personal devices for clinical purposes

Sharing Your Personal Information: Your data may be shared:

With third parties for business operations (e.g., IT providers, accreditation bodies)

With other healthcare providers (e.g., in referrals)

When legally required (e.g., subpoenas, mandatory disease notifications)

To prevent serious threats to health or safety

To help locate missing persons

For legal claims or dispute resolution

As part of medical service delivery (e.g., via My Health Record or electronic prescribing)